Privacy:
Personal details that are given to
us will remain confidential and will never be given
to a third party.
Program change:
All www.phuket-trips.com tours are pre-arranged
packages and no individual program changes or
modifications can be made. www.phuket-trips.com
reserves the right to rearrange the order of any
tour itinerary, to cancel or to substitute elements
of any plan without notice when local conditions
force such changes.
Tour
price:
The tour price quoted
includes transportation, transfers, accommodation,
some meals, service charge, government tax, tours,
etc., as outlined in each tour description. All
package tour prices are based on a minimum
participation of two persons. For one person
travelling alone a surcharge as detailed in the
price list will be levied.
After reservations and payments are made, you are
required to print Tour Orders (Vouchers) from our
booking system which serve as form of payment for
hotels and optional services.
Expenses other than those
specified in each tour itinerary e.g. airport taxes,
additional meals, sightseeing, cost of passport,
visas or other documentation, laundry, liquor,
excess baggage charges, tips, personal or baggage
insurance, cable, telephone or communications
charges, or any items of a personal nature are not
included in the price quoted.
Security:
We don't store the customer's credit
card. Every time when your reservation is hold,
notification e-mail will be sent with the payment
link which direct you to the secure payment gateway.
Your reservation's status will be confirm when we
receive your payment. This
scrambled data cannot be read as the information
travels directly to our secure server.
Cancellation policy
We do
not charge a cancellation fee for the services that
have not been confirmed. However, once your booking has
been confirmed, you are subject to the cancellation
policies detailed below.
The cancellation policy applies to all bookings
unless the travel services you have booked has
different terms and conditions to those stated
below. Any policies dictated by the our supplier
will always take precedence over the policy stated
here. If the requested policies are different, you
will be informed in your confirmation email. Please
review all cancellation policies that apply, as well
as fees that you may incur as a result of a
cancellation. Refunds can take up
to 10-15 Days
If you cancel:
+21 Days |
before requested arrival date: |
There is no cancellation fee. |
21 - 14 Days |
before requested arrival date: |
There is a 5% administration charge. |
13 - 7
Days |
before requested arrival date: |
There is a 10% administration charge. |
6 - 1
Days |
before requested arrival date: |
No refund |
No
Show |
|
No refund |
To cancel your reservation,
you must do one of the following:
Cancel
by sending us an e-mail with the word "CANCEL" in
the subject line and quoting your booking ID e.g.
ID123485 if you have one. If you do not have a
booking ID, please send the product name, location,
guest name and relevant dates.
Refunds:
All refunds are subject to
administration fee of 300 THB (unless, the cancellation is requested by us).
After commencement of travel no
refund, either in full or in part, will be given for
unutilised services included in the program. Claims
involving refunds require supporting evidence of
cancellation and passengers are required to inform
www.phuket-trips.com
in writing 30 days after tour end.
Disclaimer:
Maps,
hotel information and travel guides provided by
Phuket-Trips.com
are intended for planning purposes only. This data
is provided to you "as is" and you agree to use it
at your own risk. Phuket-Trips.com
makes no guarantees or representations regarding
content quality, accuracy or reliability.
Phuket-Trips.com
accepts no responsibility and cannot be held liable
for any claim, demand or action, alleging any loss,
injury or damages, direct or indirect, which may
result from the use of the information.
All content remains solely the intellectual property
of Phuket-Trips.com
and is protected by copyright. All content is owned,
held or licensed by Phuket-Trips.com
and may not be used without written permission from
Phuket-Trips.com
Any commercial use of the content, without the
written permission of Phuket-Trips.com,
is strictly prohibited.
Responsibility:
www.phuket-trips.com, hereinafter called acts
only as agent for the person or companies providing
accommodation, transport or other services,
hereinafter called Service Providers and PTC
issues all coupons, vouchers, tickets or other
documents on the Service Providers terms and
conditions.
The tour member acknowledges that neither PTC, nor
its subsidiaries, affiliated companies, servants or
agents shall be responsible or become liable in
contract or tort for any injury, damage, loss, delay
to person or property, additional expenses or
inconvenience caused directly or indirectly by any
Service Provider or by force majored or other
events beyond PTC control, including, but not
limited to war, civil disturbance, pilferage,
delays, severe weather, Acts of God, Acts of
Government, accidents to or failure of machinery,
equipment, vehicles or industrial disputes.
PTC shall not be liable for, or responsible to, any
tour member in the event of dissatisfaction based on
personal opinion regarding the standard of service
or accommodation provided by any Service Provider
nor be liable or responsible for any disappointment,
distress, lack of enjoyment arising from any act or
omission whatsoever. PTC will only acknowledge
liability in the case of proven justified complaints
relating to specific and tangible inadequacies of
facilities, accommodation or services provided. In
the event of such a complaint the customer is
requested to immediately contact PTC or the Service
Provider, hotel etc., for remedial action to resolve
any problem or irregularity at that time. Only if
such a complaint has been lodged will the PTC
consider to fully investigate and act on any
complaint.
We strongly recommend
that you take out a holiday insurance policy. Please
ask your own insurance broker.
Modification:
PTC may
at anytime modify these terms and conditions and
your continued use of this site will be conditioned
upon the terms and conditions in force at the time
of your use.
The website content is subject
to change without notice before the tour begins or
during any tour. PTC has endeavored to ensure that
all information on the website is accurate, but can
accept no responsibility for inaccuracy, or truth of
statements made. Illustrations are intended to set
the mood for each tour destination and may not
present actual views as seen on a specific tour. All
fares and prices quoted in www.Phuket-Trips.com are
correct at the time of publishing. Such fares,
prices and international rates of exchange are
subject to change, which in turn may affect tour
prices quoted. Regardless of a deposit or full
payment having been made, any increase in the tour
price must also be paid by the tour member. If such
increase is unacceptable, the tour member retains
the right to cancel his/her booking. However,
attention is drawn to the possibility that some
cancellation charges may be imposed covering PTC
cancellation cost.
Additional terms and conditions may apply to
reservations, and other uses of portions of this
site, and you agree to abide by such other terms and
conditions.
PTC as agents for the hotel,
wholesale companies and other suppliers reserve the
right to levy a whole period or pro rated room
charge for cancellations and no show, where the
hotel has stipulated this under their own
cancellation and no show policy.
This User Agreement, together with
any terms and conditions incorporated or referred to
herein, constitute the entire agreement between you
and PTC relating to the subject matter hereof, and
supersedes any prior understandings or agreements
(whether oral or written) regarding the subject
matter, and may not be amended or modified except in
writing or by making such amendments or
modifications available on this site.